Privacy Policy

Last Updated: June 2026

At CostaFind, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal information.

By using CostaFind, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

CostaFind is an online real estate platform that connects property buyers with verified real estate agencies in Spain.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: privacy@costafind.com

2. Information We Collect

We may collect the following types of personal information:

Information you provide

• Name
• Email address
• Phone number
• Company name
• Agency information
• Property enquiries
• Messages submitted through contact forms

Account Information

When creating an agency account, we may collect:

• Agency details
• Contact information
• Team member information
• Login credentials
• Billing information
• Subscription information

Property Information

Agencies may upload:

• Property descriptions
• Images
• Pricing
• Property specifications
• Location information
• Listing references

Automatically Collected Information

When using CostaFind, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Language preferences
• Pages visited
• Referring websites
• Session activity

3. How We Use Your Information

We use your information to:

• Provide and operate the CostaFind platform.
• Connect buyers with real estate agencies.
• Process property enquiries.
• Manage agency accounts.
• Improve our services.
• Maintain platform security.
• Prevent fraud and abuse.
• Respond to customer support requests.
• Send important platform notifications.

Where permitted, we may also send marketing communications. You may unsubscribe at any time.

4. Property Enquiries

When a visitor submits an enquiry through CostaFind:

• The enquiry is stored securely within our platform.
• The enquiry is forwarded to the selected real estate agency.
• The agency becomes responsible for handling the enquiry.

CostaFind does not control how agencies process personal data after it has been shared with them.

5. Property Listings

Property information uploaded by agencies may become publicly visible on the CostaFind platform.

Agencies remain responsible for ensuring that they have the necessary rights to publish all uploaded content.

6. Cookies

CostaFind uses cookies and similar technologies to:

• Remember user preferences.
• Improve website performance.
• Analyse visitor behaviour.
• Maintain secure sessions.

For more information, please refer to our Cookie Policy.

7. Data Sharing

We do not sell your personal data.

We may share information with trusted service providers who help us operate the platform, including:

• Cloud hosting providers
• Email delivery providers
• Analytics providers
• Payment providers
• Customer support tools

These providers only process data on our behalf and under appropriate contractual safeguards.

8. Data Security

We take appropriate technical and organisational measures to protect your information.

These measures include:

• Encrypted connections (HTTPS)
• Secure password storage
• Access controls
• Regular software updates
• Database security measures

While we take reasonable precautions, no system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Depending on your location, you may have the right to:

• Access your personal data.
• Correct inaccurate information.
• Delete your personal data.
• Restrict processing.
• Object to processing.
• Request data portability.
• Withdraw consent where applicable.

To exercise these rights, please contact us using the email address below.

11. International Users

CostaFind serves users from multiple countries.

Personal data may be processed in countries other than your country of residence. Where required, appropriate safeguards will be implemented to protect your data.

12. Children’s Privacy

CostaFind is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

13. Third-Party Services

CostaFind may integrate with third-party services, including but not limited to:

• Google Maps
• Google Analytics
• Payment providers
• Email delivery providers
• Customer support tools

These services have their own privacy policies, and we encourage users to review them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

15. Contact

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Privacy Officer

Email: privacy@costafind.com